BROOKLYN BOULDERS FREE

Stuff just breaks and doesn't get replaced. Now employees complain openly about how few needs are addressed by management whenever I stop in. As a former employee, I can still climb there, which is nice.

Management had a lot of meetings through and towards the end of the closure part of the pandemic about DEI values and culture and stuff, but it's all just talk. During the pandemic they did a great job of performing cleanliness for optics so we'd seem 'safe' but in reality, it was all optics. Like deep layers of filth, grime and layers of chalk and dust everywhere. So there's literally one guy cleaning the gym a couple days a week and members have to fend for themselves to find paper products (like toilet paper). With some recent company changes, they also started cutting costs drastically on labor.

BROOKLYN BOULDERS FREE

Members aren't informed that they have access to free coaching sessions until they happen to go to a class and meet a coach. Nobody has any impetus to sell private coaching or training, so members have no idea that there is coaching until they randomly meet a coach. I guess they fired some managers recently, so now the coaches complain they have no manager to even oversee them. People at the front desk don't know who coaches are and don't get any training on promoting or selling coaching. So you could walk in and meet a new person of importance and have no idea they just got hired. That died during the pandemic as tons of people quit or got let go. Emails used to go out whenever someone new was hired or quit.

Inter-gym communication has really declined.

Benefits that are advertised to employees don't apply to coaches even though most coaches are also employees. While it's refreshing to not have some hungry manager breathing down your back about numbers, it also feels like there's no one to go to for equipment needs, support on obtaining new clients, or any type of sick pay or leave for when you catch covid and can't work.

Brooklyn boulders